FAQ’s

FAQs

Q: Can your curtain mould remover be used to remove mold from the front of curtains / coloured part of curtains / both sides of curtains?
A: Yes. But you need to make sure your curtains are colourfast before applying the product liberally.

Q: Does this product remove mould from netting curtains?
A: Yes, our curtain mould remover gets rid of mold on nets. You just need to make sure they are either white nets or colourfast netting curtains before applying the product liberally.

Q: Can your product be used to remove mould from children’s soft / stuffed toys, prams or strollers?
A: We don’t recommend using our mould remover around children or on their toys, prams, bedding, cots etc.

Q: Can your curtain mould remover be used on carpet, mattresses, cushions, duvets or couches?
A: We don’t recommend using our product on any spongy materials as the solution will get absorbed into the spongy material before it has a chance to remove the mould on the surface. Also, you risk having some discolouration if those materials are not colourfast.

Q: What’s the shelf life of your products?
A: If you keep the products airtight and store them in a dark place and at a cool temperature – they could last you more than 12 months.

Q: Does your product need to be diluted?
A: No. Our mould removers do not need to be diluted as they are ready to use.

Q: What area does 4L cover?
A: Generally, a 4L container is sufficient to clean the curtains in an average sized house. However, it’s hard to say what area can be covered because the coverage depends on how much mould you’ve got, how many curtains / walls / ceilings etc you’ve got to clean, how porous your curtains are etc.

Q: I am unable to open a PayPal account. Why is that?
A: Usually, account creation problems are due to the following 2 items: birthdate and password. When you enter your birthdate, you need to enter it in the American format of Month / Day / Year, in that order. So if you are born on 17 July 2010 – you will need to write it in this format: 07 / 17 / 2010. The password needs to be at least 8 digits long and you need to have at least one number and one letter in capitals. Please try again using this information and you should be able to open your free PayPal account.

Q: I am pregnant. Is your product safe to use?
A: We don’t recommend using the product while pregnant.

Q: I am chemically sensitive. Is your product safe to use?
A: Our product contains 1% bleach. We don’t recommend using our product, if you are allergic or sensitive to bleach.

Q: Have you got a physical address where I can pick up the product? Do you stock the product in any shops?
A: We are strictly an online business and don’t stock any of our products in shops. We ship daily to NZ and Australia.

Q: What are the ingredients of your products?
A: The active ingredient is 1% bleach. The other ingredients are intellectual property.

Q: Is the curtain mould remover OK to use on non-thermal curtains?
A:
Yes, as long as your curtains are colourfast.

Q: How do I clean the mould off the white backing of my thermal curtains?
A:
Spray a small patch in a non-obvious mould-infested area on your curtains first and let it dry. Once you are satisfied that there are no unwanted reactions on your curtain from this test patch – you can go ahead and spray the rest of the mould on the white backing of your curtains.

Q: How do I clean the mould off the white lining of my curtains?
A: If your curtains have unattached white lining behind the coloured curtain, put a piece cardboard between the coloured layer of the curtains and the white curtain layer and spray the white layer only.

Q: How do I know whether the curtains are colourfast?
A: Follow this colourfast test instructions: http://www.ehow.com/how_5160414_test-colorfastness.html

Q. How do I apply the curtain mould remover to my curtains?
A. Please do a colour test on a small, hidden area of your curtains to make sure the curtains are not going to have any reaction. Once satisfied with the sample test, you can go ahead and spray the mould on the curtains, making sure you’ve covered any carpet or upholstery to protect them from any stray spray. You don’t need to hose down the curtains after the application.

Q: Can you ship to Australia, Japan, UK, USA or any other international destination?
A: Yes. Just email us at lab@removehousemould.co.nz and let us know what quantity of what product you’d like.

Q: Are your products safe to use by children?
A: Like most chemical products, our product should be kept out of reach by children.

Q: Do your mould removal products contain bleach?
A: Yes. However bleach is pH 11 or so, whereas our product is neutral pH 7.5 which makes it much easier to remove mould. Household bleach contains between 3%-6% sodium hypochlorite, whereas our curtain mould cleaner product contains only 1%. Our products has SUPER LOW toxicity compared to most ‘over the counter’ mould/bleach products.

Q: Is there a discount for multiple purchases?
A: Yes. Just email us at order@removehousemould.co.nz which products you’d like to purchase and your shipping address and we’ll email you the total price including the discount.

Q: Can we buy your products in any stores?
A: No, all of our products are strictly sold only online.

Q: Have you got a phone number I can call you on?
A:
To keep our costs down to a minimum, so you can benefit from our lowest price, we don’t have call centre staff or a receptionist. You can find most of the answers to your questions here in the FAQs and all over our website. But if there is something you’d like to ask us that isn’t already answered on this website, you can do so on lab@removehousemould.co.nz and we’ll get back to you within a few hours.

Q. How soon will you ship our products?
A.
On the first business day after your payment is received.

SUPER LOW TOXIC ‘NO SCRUB’ FORMULA!
LESS THAN 1% – Ph 7.5

Composition: A mildly alkaline, biodegradable solution which acts to instantly start killing mould and mildew. a combination of organisms and organic matter. You won’t find a smoother ‘NZ made’ mould cleaning product anywhere!

Also acts as a steriliser, bactericide, fungicide and disinfectant!

Where does this powerful formula work best? Removes mould and mildew from most sealed surfaces. Use on ceilings (even textured), internal & external walls, wallpaper, shower doors and bathroom grouting. Use it on concrete, retaining walls, boats… just about anywhere!

Applications:

Thermal or Colourfast Curtains – Please do a colour test on a small, hidden area of your curtains before applying it liberally. Once satisfied with the sample test, you can go ahead and spray the mould on the curtains, making sure you’ve covered any carpet or upholstery to protect them from any stray spray. If your curtains have unattached white lining behind the coloured curtain, put a piece of cardboard between the coloured layer of the curtains and the white lining and spray the white lining only. Pay attention not to let the wet lining come into contact with the coloured fabric. It’s best that you wear a mask so you don’t breathe in the product.

Ceilings & Walls: The most effective method is to spray the product on, working steadily, covering all areas well. After all traces of mould have disappeared clean the mop with fresh water and with lightly damp sponge, wipe off any excess moisture.

Wallpaper: We recommend spraying wallpaper for best results. Work from the bottom up to prevent streaking. Streaking occurs when spraying begins at the top and excess product runs down the walls leaving clean lines.
To eliminate streaking, spray the entire area from the bottom and work up. Once the area has been cleaned and all traces of mould have disappeared, wipe area well with a clean dry cloth to remove excess water.
Wallpaper should be tested for colour fastness first.

Bathrooms: Because shower curtains are waterproof, both sides must be sprayed to eliminate mould. Work with a dry curtain, spray well to cover the mould. We recommend spraying the curtain late at night and the next morning the curtain will be clean.

Got an additional question? Email it to lab@removehousemould.co.nz now, and we’ll reply with your answers today… otherwise you can order this popular mould cleaner right here .

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